Privacy Policy – Ketchwap Learning Program
Effective Date: December 20th, 2023
Last Updated: December 20th, 2025
Welcome to the Ketchwap Learning Program. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you enroll in or interact with our learning services — whether on-site or online.
1. Who We Are
Ketchwap is a web development and IT training platform based in Buea, Cameroon. We offer on-site and remote courses in web development, graphic design, animation, and general computer knowledge. This policy covers all students, guardians, and site visitors interacting with Ketchwap’s educational platforms.
2. Information We Collect
We collect personal and technical information in the following ways:
a. Personal Information
When you register for our classes or interact with us:
- Full Name
- Email Address
- Phone Number
- Age (if provided)
- Location (city/town)
- Course interests
- Payment details (when applicable)
b. Technical Data
When you use our website:
- IP address
- Browser type
- Device type
- Access times
- Pages visited
3. How We Use Your Information
Your information is used to:
- Register you for training programs
- Provide course updates and materials
- Send confirmations and receipts
- Communicate with you via email, SMS, or phone
- Monitor attendance and performance
- Improve our website and student services
- Comply with legal and administrative obligations
4. How We Protect Your Information
We implement strong security measures to safeguard your data:
- SSL encryption on our website
- Password-protected databases
- Staff access control to student information
- Regular data audits and backups
We do not sell or rent your personal data to third parties.
5. Students Under 18
For learners under 18 years old, we require consent from a parent or guardian during registration. We take additional measures to ensure that minors’ data is kept secure and never used for marketing or third-party purposes.
6. Sharing of Information
We may share your data with:
- Teachers or mentors for course-related communications
- Payment processors (e.g., Mobile Money, PayPal) for transactions
- Government bodies if legally required (e.g., for certification or compliance)
- Service providers (e.g., web hosting) under strict confidentiality agreements
We never share student data for advertising or profiling purposes.
7. Data Retention
We retain your personal information for as long as necessary to:
- Deliver our services
- Meet legal obligations
- Handle disputes or complaints
You may request deletion of your data after completing your course, unless we are required to keep it by law.
8. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for data use
- Request a copy of your data (data portability)
To exercise your rights, contact us at support@ketchwap.com or via WhatsApp.
9. Use of Cookies
Our website may use cookies to:
- Remember your login/session
- Analyze site traffic
- Customize user experience
You can choose to disable cookies in your browser settings.
10. Contact Us
If you have questions about this Privacy Policy or how we use your information, contact us at:
Ketchwap Learning Program
Tarred, Malingo Street, Buea, Cameroon
Email: ketchwap@gmail.com
WhatsApp: 672 344 672
Website: https://www.ketchwap.org
11. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We recommend checking this page regularly for updates.